We protect your customers and your business.
NetForecast independently measures and verifies the accuracy of internet data usage and the quality of the user experience, enabling service providers to discover, measure, locate and resolve internet-based issues while ensuring customer satisfaction.
Accurate, Unbiased and Reliable: NERA report on NetForecast’s audit technology and process.
When it comes to internet connectivity, customer expectations include reliable access and consistent performance.
NetForecast is the only 3rd party provider validating end-to-end usage meter accuracy and measuring service performance for the enterprise, cable, mobile, fixed line and satellite communities.
At a time when digital connectivity matters more than ever, NetForecast helps ensure quality and accuracy across an increasingly complex ecosystem of partners.
Usage Meter Validation
You’re Proud of the Service You Deliver – Now Validate It
Every service provider depends on usage meters to protect the network and measure the level of bandwidth being delivered to its customers. But meter accuracy problems are common, and new issues appear constantly.
NetForecast checks meter accuracy of actual user traffic – from subscriber homes to ISP billing systems. We then create a detailed usage report for each ISP, providing reliable 3rd party information that can be shared with investors, customers and partners.
Quality of Service Validation
Connectivity has become the lifeblood of today's global economy, but you can only manage what you can measure.
Businesses are starting to demand that service performance metrics are met or exceeded around the clock, with financial penalties for missing the mark. Enterprise customers want 3rd party verification of connection quality, with the ability to measure performance issues like latency and packet loss.
NetForecast provides ongoing performance monitoring via a dashboard that service providers can share with their high-value business customers.
Executives
You are the guardian of your company’s reputation, and few things anger subscribers more than believing they are being overcharged. Our audits in 2016 found meters were inaccurate 13 percent of the time—mostly due to server problems and human error. Meter issues can lead to legal and public relations headaches and ultimately to government regulation.
NetForecast’s monthly audit reports let you know if data usage meter errors are causing overcharging, and they empower you to correct the problem before complaints spread via social media. NetForecast’s reports provide an end-to-end assessment of meter accuracy to help detect and correct meter inaccuracies as soon as feasible. Moreover, our yearly public reports show you care enough about fairness to have a third party audit the accuracy of your data usage meter.
Our audits in 2016 found meters were inaccurate 13% of the time
Business Managers
If you are responsible for business aspects of usage-based billing, you will be in the hot seat if subscribers discover they are being billed for more data than they used, or if executives learn that subscribers are not being billed for data they did use.
NetForecast’s independent monthly audit reports give you a timely heads up when errors occur so you can focus on problems before they multiply and affect customer relations or the bottom line.
". . . NetForecast certifies our IP Detail Record (IPDR) system is accurately collecting, measuring and reporting data usage. Data counting accuracy is important to Cable ONE and our customers, and we will continue to ensure that we meet or exceed our accuracy measurement benchmarks."
Engineers
As the network engineer responsible for keeping the usage meter running, you want to find and fix problems as quickly as possible. When you learn, as we have, that meters tend to be inaccurate most of the time, you will appreciate an auditing system that can pinpoint the times, locations, and conditions that may have contributed to over- or under-reporting.
NetForecast’s end-to-end assessment gives you insight into the causes of inaccurate meter readings, such as system upgrades and software changes, overloaded servers, and downstream packet losses that cause overcounting due to retransmissions.
Accuracy is determined by continuously comparing our usage counter at the subscriber's location with the ISP's counter in its network.
Users
No matter what you are buying, you want to know that you are being fairly charged. But when you purchase Internet access that is subject to usage-based billing, how do you know that you are being billed for what you actually used? Without NetForecast’s independent data usage meter audit services, you can have no assurance that you are being fairly billed. And our decade of experience has shown that meter accuracy cannot be taken for granted.
Without independent verification, an ISP cannot know for certain that their meter is accurate. And if they don’t know, how can you?
“NetForecast found that our current technology accurately reports usage within plus or minus 1% of actual usage. In the interest of fairness, we doubled that margin of accuracy for the purposes of this program, which means we do not consider an individual account as over its data plan until the measured usage is more than 2% over.”