The performance of an in-flight Wi-Fi connection is about far more than just bandwidth delivered to a device. APEX (the Airline Passenger Experience Association) continues to work with its member companies toward the development of standards for measuring Quality of Experience (QoE), and with it a new way of thinking around service monitoring and service-level agreements.

Defining the metrics needed to monitor and measure in-flight connectivity is a tall task. Read the full article as seen in the APEX Experience magazine and gain greater insight into how airlines can better evaluate the connectivity performance their customers are receiving onboard.