Unprecedented Visibility into SubscriberHome Network Performance
In today's competitive landscape, delivering consistent and reliable internet service is paramount. However, gaining real-time visibility into the actual performance experienced by subscribers within their homes has been a significant challenge. Slow speeds, latency spikes, and inconsistent performance can lead to frustrated customers, increased support calls, and ultimately, churn. Traditional network monitoring tools often lack the granularity to pinpoint these in-home issues effectively, leaving ISPs struggling to proactively identify and resolve problems before they impact the subscriber experience.
Real-Time Measurement of Key Metrics
Idle Latency
Establish a clear baseline for network responsiveness, critical for optimizing latency-sensitive services like online gaming and VoIP, leading to enhanced subscriber satisfaction.
Download Working Latency
Understand latency under load during downloads, identifying issues affecting browsing and streaming experiences.
Upload Working Latency
Analyze latency under load during uploads, critical for real-time communication and content creation.
Download Throughput
Pinpoint bandwidth bottlenecks instantly, guaranteeing contracted speeds and enhancing customer satisfaction.
Upload Throughput
Gain critical visibility into upload performance, ensuring smooth video conferencing, file sharing, and other upstream-intensive applications.
L4S Testing
Evaluate performance and compatibility with low latency, low loss, scalable throughput technology, ensuring optimal support for emerging real-time apps and enhanced user experiences.