Unprecedented Visibility into SubscriberHome Network Performance

In today's competitive landscape, delivering consistent and reliable internet service is paramount. However, gaining real-time visibility into the actual performance experienced by subscribers within their homes has been a significant challenge. Slow speeds, latency spikes, and inconsistent performance can lead to frustrated customers, increased support calls, and ultimately, churn. Traditional network monitoring tools often lack the granularity to pinpoint these in-home issues effectively, leaving ISPs struggling to proactively identify and resolve problems before they impact the subscriber experience.

Real-Time Measurement of Key Metrics

Idle Latency

Establish a clear baseline for network responsiveness, critical for optimizing latency-sensitive services like online gaming and VoIP, leading to enhanced subscriber satisfaction.

Download Working Latency

Understand latency under load during downloads, identifying issues affecting browsing and streaming experiences.

Upload Working Latency

Analyze latency under load during uploads, critical for real-time communication and content creation.

Download Throughput

Pinpoint bandwidth bottlenecks instantly, guaranteeing contracted speeds and enhancing customer satisfaction.

Upload Throughput

Gain critical visibility into upload performance, ensuring smooth experiences for video conferencing, file sharing, and other upstream-intensive applications, leading to happier subscribers.

L4S Testing

Evaluate network performance and compatibility with low latency, low loss, scalable throughput technology, ensuring optimal support for emerging real-time applications and enhanced user experiences.

Proactive Issue Detection

Identify subtle anomalies before subscriber impact, for preemptive troubleshooting and minimizing disruptions and support calls.

Granular Visibility

Pinpoint geographic and user performance variations for targeted troubleshooting, localized optimization and better resource allocation.

Data-Driven Insights

Leverage historical performance data to identify trends, optimize network resources, and improve overall service quality.

Independent Measurements at the User Level

NetForecast independently measures and reports on the end-to-end user experience, providing valuable insights by using our quality matrix – by application, geography, or even industry. Understand which services set you apart, with the metrics to back it up; or equally valuable – uncover areas that need improvement or where gaps exist in an increasingly complex service delivery chain.

End-to-End Service Performance Validation for You and Your Customers

As a service provider in the era of 5G, just saying you deliver fast, reliable connectivity isn’t always enough, especially when competition has grown increasingly fierce. Providing independent validation of the services you deliver can be what sets you apart. Boost market perception and attract customers with independent performance validation scores on network availability, latency and performance. Show how your service quality fares against others providing similar services in the same markets.

Backed by unbiased and reliable insights and metrics, service providers are empowered to improve quality of experience, increase revenue and enhance customer satisfaction.

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